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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Event: Circular economy research & innovation for a green recovery

16 November 2020

The COVID-19 pandemic has brought to light the fragile nature of our current linear economies, and the systemic challenges our societies fac...

New Circular Economy Strategic R&I Agenda now available

27 September 2020

We are pleased to announce that the new Strategic Research & Innovation Agenda (SRIA) on Circular Economy is now published, and availabl...

Online workshop: “Cooperation for circular economy R&I”

22 September 2020

Are you a programme owner or policy maker keen to advance the transition to a circular economy? Join us in building a circular economy joint...

An innovation policy to meet the EU’s Green Deal Circular Economy goals

10 September 2020

CICERONE has published a policy paper on how a systemic approach to circular economy R&I programming can support the EU in reaching its ...

CICERONE brings together programme owners, research organisations and other stakeholders to create a platform for efficient Circular Economy programming.

CICERONE deck 1.7 KB

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